| |
|
|
|
|
 |
|
|
| Snapfish Return & Refund Policy — 110% guarantee |
|
|
At Snapfish, your satisfaction is 110% guaranteed. If you're ever dissatisfied with your film developing, digital prints, or merchandise for any reason, we will provide you with a full replacement or a full refund, plus 10% off your next order. Please contact us to arrange a refund or replacement following the instructions below. We ask that you return the unsatisfactory items using a Snapfish postage-paid mailer or the postage-paid label we provide.
If you request a refund, it will be credited to the credit card currently listed in your Snapfish account. If you request a replacement, we'll arrange for you to reorder the original items at no charge. We cannot re-submit or re-create orders. In the case of a replacement or a refund, we will also notify you with instructions on how to use your additional 10% discount towards a future order.
To request a refund or replacement for:
- Prints from film you sent in
- Prints of photos in your Snapfish account
- Photo cards
- Snapfish Photo CDs
- Photo gifts (e.g. mousepad, mug, notepad)
- Photo books
- High-resolution photos you downloaded
- Photo Stamps
- Gift prints
Fill out the Return & Refund form.
For returns or refunds for products purchased through Snapfish and picked up at a retail location, please inquire at the store where you picked up your order. Learn more about retail pick-up.
|
|
|
|
|
|
|
|
|
| Returns for Retail Pick-up Orders |
|
To return, exchange, or replace a Snapfish order that you paid for and picked up at a retail location, please visit the store where you picked up your order. Be sure to bring the product you ordered, receipt, and order confirmation page with you.
Snapfish Orders Picked Up at Retail Locations
As all retail pick-up orders are paid for in-store, we cannot directly refund or exchange your order online. For returns or refunds for products purchased through Snapfish and picked up at a retail location, please inquire at the store where you picked up your order. Learn more about retail pick-up.
Note: For Walgreens pick-up orders of $40 or more, you will need to provide your credit card information online to process your order. Your card will not be charged at that time, and you'll pay for your order in-store. If you do not pick up your order, your card will be charged the full amount of the order.
|
|
|
|
|
|
|
|
|
| Common Questions About Returns and Refunds |
|
|
How do I send back returned items?
Snapfish will pay for the postage of your return. Depending upon what you're returning, we let you know whether to send the merchandise back in a Snapfish postage paid film mailer or in your own envelope or box with the prepaid mailing label we'll provide..
How soon should I expect to see a credit from Snapfish?
After you've complete the Return & Refund form please allow 2-3 business days for customer support to contact you. Once a refund has been credited to your account we'll send you an email notification. Please allow 48 hours after receiving the email message for the credit to appear on your credit card.
Can I cancel an order I've placed but haven't received?
Unfortunately, we cannot cancel or adjust any mail or online orders. If you believe that you've placed an order in error, please email or contact us through the customer support page, and let us know which email address you use to log in to Snapfish.
How do I return or exchange an order I picked up at a store?
As all retail pick-up orders are paid for in-store, we cannot directly refund or exchange your order online. For returns or refunds for products purchased through Snapfish and picked up at a retail location, please inquire at the store where you picked up your order. Learn more about retail pick-up.
|
|
|
|
|
|
|
|
|
|
|
